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How to get advice

It’s simple and free to contact us, in lots of ways.

Find out more about our advice

Here to help.

Our main general office is located in central Middlesbrough and is open for drop in advice and assistance. Telephone and email advice is also available. View our contact page to find out how to get in touch.

Our community welfare benefit advice service supports the work of our main general office, and works in partnership with Middlesbrough Councils Welfare Rights Unit, Age UK Teesside, Cleveland Housing Advice Centre and ACTES, to deliver easily accessible community advice. See below for the locations.
A picture of Citizens Advice Middlesbrough's office.
“Welcome to Middlesbrough Citizens Advice”
Kelly Brimbore, Newcastle

Broad range of help & advice on offer.

Housing
You can get advice about renting from a private landlord, or from the Council or a housing association.
Debt
We can help you with a wide range of debt issues including: Council Tax, Rent, Credit Cards, Loans and Catalogues.
Energy
We can help if you are having an issue with your energy (electric and gas) supplier.
Employment
At work, you can be faced with many difficult issues, so it is essential to know your rights and how to solve problems. We can help.
Welfare Benefits
We can provide advice and support on Welfare Benefits, and can conduct a benefit check for you.
Consumer
Has something gone wrong with a purchase? Were you pressured into buying something? We can help.

Advice locations

Select your preferred advice location below.
For the Unclaimed Benefits Campaign locations, see the leaflets.

Citizens Advice Middlesbrough

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Address & Contact

9 Linthorpe Road
Middlesbrough
TS1 1TH

01642 802282

advice@mcab.org.uk

Opening Times

Drop In (9 Linthorpe Road):
Monday: 10am - 1pm
Tuesday: 10am - 1pm
Wednesday: 10am - 1pm
Thursday: Not Open for Drop Ins
Friday: 10am - 1pm

01642 802282 Telephone (we will take your details to be contacted):
Monday: 12:30pm - 4pm
Tuesday: 12:30pm - 4pm
Thursday: 10am - 12:30pm

Telephone and email advice (once we have your details):

Monday: 9am - 4pm
Tuesday: 9am - 4pm
Wednesday: 9am - 4pm
Thursday: 9am - 4pm
Friday: 9am - 3pm

Advice Type

All Advice types

Unclaimed Benefits Campaign

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Address & Contact

Various weekly sessions in the Middlesbrough area.

Opening Times

Varies weekly. Leaflets for the venues and opening times can be found here.

Advice Type

Welfare Benefits
To make an appointment call 01642 802303.

Easterside Community Hub

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Address & Contact

Broughton Avenue Resource Centre
Broughton Ave
Marton-in-Cleveland
Middlesbrough
TS4 3PZ

01642 513150

Opening Times

Thursday mornings.

Appointment only.

Advice Type

Welfare Benefits
To make an appointment call 01642 802303, or ask at hub reception.

Grove Hill Community Hub

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Address & Contact

Bishopton Road
Middlesbrough
TS4 2RP

01642 278444

Opening Times

Wednesday afternoons.

Appointment only.

Advice Type

Welfare Benefits
To make an appointment call 01642 802303, or ask at hub reception.

Hemlington Library

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Address & Contact

Crosscliffe
TS8 9JJ

01642 591918

Opening Times

Monday afternoons.

Appointment only.

Advice Type

Welfare Benefits
To make an appointment call 01642 802303, or ask at hub reception.

North Ormesby Hub

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Address & Contact

Derwent Street
TS3 6JB

01642 243581

Opening Times

Wednesday mornings & afternoons.

Appointment only.

Advice Type

Welfare Benefits
Please call the hub on 01642 243581 for details.

Newport Settlement Hub

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Address & Contact

St Pauls Road
TS1 5NQ

01642 802892

Opening Times

Monday mornings.

Appointment only.

Advice Type

Welfare Benefits
To make an appointment call 01642 802303, or ask at hub reception.

Thorntree Community Hub

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Address & Contact

Birkhall Road
TS3 9JW

01642 246827

Opening Times

Tuesday afternoons, and Friday mornings.

Appointment only.

Advice Type

Welfare Benefits
To make an appointment call 01642 802303, or ask at hub reception.